"Students Learn the Skill of Conflict Resolution in a Multi-Age Class" YouTube. Web. 21 Mar 2016. <https://www.you tube.com/watch?v=DazLm-VB-Ik>.
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Click on the following link to access the full PDF:
http://cyberbullying.org/developing-a-positive-school-climate-to-prevent-bullying-and-cyberbullying/ |
This innovative model is a marriage of the anonymous reporting and “The Forum” approach highlighted in the YouTube video above. The “Anonymous Conflict Resolution Model” involves a school administrator inviting the bully and the victim to an online chat, where the identities of the bully and the victim are concealed to the school administrator. The role of the school administrator is to facilitate the discussion between the bully and the victim about the situation and resolutions. The advantages of this model is that the bully may be more likely to participate in the anonymous online chat if the facilitator (the school administrator) does not know their identity. This is also a possible arena to practice communication skills, such as “you vs. I” statements. Suggested by Adler, Towne, and Rolls (2001), the practice of “I” statements will help to communicate to the other person their personal feelings and their perception of the impact of the situation, while reducing the risk of defensive responses. Another advantage of this model is its contextualized approach. Since cyber bullying occurs in the virtual realm, it may be reasonable to suggest that it is more appropriate to address the issue in a cyber environment to help the bully to reverse the negativity they created. A possible disadvantage of this model is that non-verbal cues such as tone and gesture are not able to be seen. This may be a problem because we are not able to tell if the problem-solving and reconciliation process is artificially agreed to (Adler et al., 2001; Blair, 2010). Also, it may make it harder to tell if messages are not accusatory. For example, to develop empathic communication, Rosenberg (2003) suggests paraphrasing to demonstrate that the perceiver understands the bully’s strong emotion and vice versa.